SIGNATURE HEART ZIP-UP HOODIE IN KHAKI

SHIPPING
WE SHIP FROM MONDAY TILL FRIDAY BETWEEN 09:00 AND 21:00. FOR QUESTIONS ABOUT SHIPPING ZONES AND SHIPPING RATES PLEASE CONTACT: INFO@BERNARDHOMME.COM.

• THE NETHERLANDS
  FREE BY POSTNL (1-3 BUSINESS DAYS)

• EUROPE
  €15 BY DHL EXPRESS (2-6 BUSINESS DAYS)
  FREE SHIPPING TO ORDERS OVER €20 

• REST OF THE WORLD
  €40 BY DHL EXPRESS (2-6 BUSINESS DAYS)

NOTE: THE DELIVERY TIMES INDICATED ABOVE ARE AN ESTIMATE.
IT IS POSSIBLE THAT THERE MAY BE A DELAY DUE TO THE PANDEMIC SITUATION.

RETURNS
IN ORDER TO RETURN AN ITEM YOU MUST MEET THE FOLLOWING CONDITIONS:

•THE RETURN MUST BE SENT BACK WITHIN 7 DAYS OF THE DELIVERY DATE.
•THE ITEM MUST BE IN ITS ORIGINAL, UNUSED, UNALTERED AND UNWASHED CONDITION
•THE ITEM MUST BE RETURNED WITH TAGS AND PACKING
WE ARE UNABLE TO REFUND YOUR ORIGINAL OR RETURN POSTAGE COSTS UNLESS THE PRODUCT IS FAULTY / INCORRECT.

RETURN AND EXCHANGE POLICY FAQ
FREQUENTLY ASKED QUESTIONS ABOUT RETURNS, FUNDS AND EXCHANGES.

HOW DO I RETURN?

• VISIT OUR RETURNS CENTER

• ENTER YOUR ORDER NUMBER AND EMAIL ADDRESS TO START

• FOLLOW THE INSTRUCTIONS AND SELECT THE ITEMS YOU WANT TO RETURN 

• ONCE YOUR REQUEST IS APPROVED, YOU WILL GET A CONFIRMATION EMAIL WITH SHIPPING GUIDELINES

WHAT ITEMS ARE RETURNABLE?

• WITHIN 7 DAYS FROM THE DATE OF PURCHASE

• IN UNUSED AND RESELLABLE CONDITION

• IN THE ORIGINAL PACKAGING WITH ALL THE TAGS INTACT

WHAT ITEMS ARE NON-RETURNABLE/REFUNDABLE?

• RESTOCKED ITEMS

• DISCOUNTED ITEMS

• DAMAGED, WASHED OR USED ITEMS

HOW DO I SHIP ITEMS BACK?
FOR INSTRUCTIONS ON HOW TO SHIP THE RETURNED PRODUCTS, REFER TO THE EMAIL RECEIVED AFTER PLACING THE RETURN REQUEST.

HOW SOON WILL I GET MY REFUND?
ONCE YOUR RETURNED ITEM IS RECEIVED AND INSPECTED, YOU WILL BE NOTIFIED VIA AN EMAIL. YOU WILL ALSO BE INFORMED ABOUT THE APPROVAL OR REJECTION OF REFUND REQUEST. IF APPROVED, THE REFUND REQUEST WILL BE PROCESSED WITHIN 5-7 WORKING DAYS.